Freshsales

Freshsales: Pricing, Features & Review

Inside sales teams of 5-50 reps who want a CRM with built-in phone, email, and chat so they never leave the app to prospect

CRM ★★★★☆ 4.2/5 Free plan available, Growth from $9/user/month Visit Official Site

What Is Freshsales?

Freshsales is a crm tool. It's positioned for inside sales teams of 5-50 reps who want a crm with built-in phone, email, and chat so they never leave the app to prospect. Pricing starts at Free plan available, Growth from $9/user/month. Based on our evaluation across pricing, features, ease of use, integrations, and support, we rate it 4.2/5.

This profile summarizes the key facts: pricing tiers, the strongest features, and the trade-offs to weigh before committing. For a hands-on opinion-led review, see the related articles section at the bottom.

Freshsales Pros and Cons

Pros

  • Built-in cloud phone with local and toll-free numbers in 90+ countries, call recording, voicemail drop, and call transfer at no extra cost on Growth plan
  • Freddy AI scores leads from 0-100 based on engagement signals like email opens, page visits, and form fills, and surfaces the top 10 hot leads daily
  • Growth plan at $9/user/month includes visual deal pipelines, email sequences, and contact lifecycle stages, undercutting HubSpot Starter by $11/user
  • Two-way email sync with Gmail and Outlook logs every sent and received message to the contact timeline automatically
  • Freshworks product suite lets you add Freshdesk, Freshchat, and Freshmarketer on the same platform with shared contact records

Cons

  • Free plan caps at 100 contacts and omits sales sequences, workflow automation, and custom reports entirely
  • Territory management and weighted sales forecasting are locked to the Enterprise plan at $59/user/month
  • Third-party integration catalog has roughly 100 apps versus HubSpot's 1,600+ or Salesforce's 3,000+ on AppExchange
  • Custom modules for tracking non-standard objects like partnerships or vendor contracts require the Enterprise plan

Freshsales Key Features

Freshsales ships with the following core capabilities. Feature availability depends on your plan tier.

  • Contact, Account, and Deal management with lifecycle stages and auto-profile enrichment
  • Built-in cloud phone system with call recording, power dialer, and voicemail drop
  • Freddy AI for predictive lead scoring, deal insights, and next-best-action recommendations
  • Visual sales pipelines with weighted forecasting and deal-rot alerts
  • Sales Sequences for automated multi-step email and task cadences with A/B testing
  • Territory management with auto-assignment rules based on geography, industry, or deal size
  • Custom dashboards with 30+ pre-built report templates for pipeline, activity, and revenue metrics

Freshsales Pricing

Freshsales starts at Free plan available, Growth from $9/user/month. Pricing changes frequently, so verify the latest tiers directly on the official Freshsales pricing page before purchasing. Our linked review articles include full per-tier breakdowns at the time of writing.

Who Is Freshsales Best For?

Inside sales teams of 5-50 reps who want a CRM with built-in phone, email, and chat so they never leave the app to prospect. If your situation differs significantly, the related comparisons below help you weigh Freshsales against the leading alternatives in crm.

Freshsales Reviews & Comparisons on ToolScout

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Sources & References

Pricing and feature information last verified January 0001. Software vendors update plans frequently — always confirm current pricing on the vendor's site before purchase. See our review methodology.