ToolScout
Freshsales
Inside sales teams of 5-50 reps who want a CRM with built-in phone, email, and chat so they never leave the app to prospect
Pros
- Built-in cloud phone with local and toll-free numbers in 90+ countries, call recording, voicemail drop, and call transfer at no extra cost on Growth plan
- Freddy AI scores leads from 0-100 based on engagement signals like email opens, page visits, and form fills, and surfaces the top 10 hot leads daily
- Growth plan at $9/user/month includes visual deal pipelines, email sequences, and contact lifecycle stages, undercutting HubSpot Starter by $11/user
- Two-way email sync with Gmail and Outlook logs every sent and received message to the contact timeline automatically
- Freshworks product suite lets you add Freshdesk, Freshchat, and Freshmarketer on the same platform with shared contact records
Cons
- Free plan caps at 100 contacts and omits sales sequences, workflow automation, and custom reports entirely
- Territory management and weighted sales forecasting are locked to the Enterprise plan at $59/user/month
- Third-party integration catalog has roughly 100 apps versus HubSpot's 1,600+ or Salesforce's 3,000+ on AppExchange
- Custom modules for tracking non-standard objects like partnerships or vendor contracts require the Enterprise plan
Key Features
- Contact, Account, and Deal management with lifecycle stages and auto-profile enrichment
- Built-in cloud phone system with call recording, power dialer, and voicemail drop
- Freddy AI for predictive lead scoring, deal insights, and next-best-action recommendations
- Visual sales pipelines with weighted forecasting and deal-rot alerts
- Sales Sequences for automated multi-step email and task cadences with A/B testing
- Territory management with auto-assignment rules based on geography, industry, or deal size
- Custom dashboards with 30+ pre-built report templates for pipeline, activity, and revenue metrics